Sales BDC Representative

Wondries Toyota • Alhambra, CA

5d • $3,200 - $6,000 • Onsite

About The Position

Wondries Toyota is looking for an experienced Sales BDC Representative to join their growing team. This role is ideal for someone who is driven, energetic, and skilled at converting internet leads and phone calls into quality showroom appointments. The position offers a great opportunity for individuals with previous dealership BDC experience seeking to grow within a high-volume dealership that emphasizes teamwork, customer service, and performance.

Requirements

• Previous Automotive Sales BDC experience is required.
• Experience working in a dealership environment.
• Excellent phone etiquette and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable handling a high volume of inbound and outbound customer interactions.
• Positive attitude, strong work ethic, and a team-first mentality.
• Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

• Experience with dealership CRM systems (DealerSocket or similar) is a plus.
• Ability to speak Spanish/Cantonese/Mandarin a plus.

Responsibilities

• Respond promptly to internet leads, phone calls, texts, and emails.
• Build rapport with customers while identifying their vehicle needs.
• Schedule and confirm appointments for the sales team.
• Follow up with unsold customers through phone, text, email, and CRM campaigns.
• Maintain accurate customer information and detailed notes in the CRM.
• Work closely with the sales managers and sales consultants to maximize appointment show rates and sales opportunities.
• Meet daily, weekly, and monthly appointment and performance goals.
• Deliver an exceptional customer experience from the first interaction.

Benefits

• Competitive hourly pay plus performance bonuses.
• Full-time, stable position with opportunities for advancement.
• Medical, dental, and vision insurance.
• 401(k) with company benefits.
• Ongoing training and career development.
• Supportive leadership and a collaborative team environment.
• Work for one of the busiest Toyota dealerships in the area with a steady flow of customer opportunities.
• Health savings account
• Life insurance
• Paid time off
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed