Sales BDC Administrator

Lithia & Driveway • Anaheim, CA

6d • Onsite

About The Position

The Sales BDC Administrator will use phone skills to set appointments with various customer leads, including daily call-ins, sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads, and service and parts customers. This role will also utilize internet resources to increase appointments, sales, and customer retention. The administrator will build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. A key responsibility is to gather accurate customer information to create a database for follow-up and retention.

Requirements

• 1+ years experience in a BDC role.
• 1+ years experience in a customer service role.
• Ability to communicate over the phone and other digital communication channels.
• Working knowledge of computer systems and office software.
• The ability to set and achieve targeted goals.
• Professional personal appearance.
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Use phone skills to set appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Use internet resources to increase appointments, sales, and customer retention.
• Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Gather accurate customer information to create a database for follow-up and retention.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED