Sales BDC Administrator

Lithia & Driveway•Mission Hills, CA

2d•Onsite

About The Position

Make an impact by being the first contact for customers beginning their car-buying journey. Be part of a team that puts customers first and is committed to delivering an experience with every interaction. Build valuable sales and customer relationship skills while connecting with customers through phone, text, email, and online inquiries. Enjoy opportunities for growth within the Keyes Automotive Group.

Requirements

At least 1 year of customer service, call center, sales, or BDC experience.
Comfortable speaking to customers by phone, text, and email.
Provide professional customer service and create a positive experience for every customer.
Work well with teammates to achieve shared goals.
Use a computer for daily tasks and learn dealership software used to manage customer information.
The ability to manage multiple customer conversations throughout the day.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Responsibilities

Respond promptly to internet, phone, text, and email inquiries from prospective customers.
Schedule appointments for customers with the sales team and confirm appointments through follow-up communication.
Build relationships with customers while providing outstanding customer service.
Document customer interactions and update information in the dealership CRM.
Work with the sales team to help create a smooth and positive customer experience.