BDC Administrator

Lithia & Driveway • Bartlett, TN

5d • Onsite

About The Position

The BDC Administrator will lead customer relations process management at assigned dealership(s) by observing, installing, and training approved Customer Relations (CR) processes to ensure customer perspective is prioritized. This role involves developing accountable, continuous improvement plans for assigned stores through observations and meetings with the GSM/LSMS Coordinator, fostering a customer-centric mindset among team members. The administrator will also be responsible for gathering accurate customer information to build a database for follow-up and retention, maintaining knowledge of product information, current sales pricing, and dealership/manufacturer events and promotions. Additionally, the role requires utilizing computer and phone skills to increase appointments, sales, and customer retention, follow up with customers regarding their experience, resolve issues, and set appointments with various customer segments.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently
• Mathematics – using mathematics to solve problems.
• Basic computer skills
• High School graduate or equivalent, 18 years or older required.
• Must be able to work in a drug free workplace.

Responsibilities

• Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans for assigned store(s) by observations and conducting meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer skills within our internet department to increase appointments, sales, and customer retention.
• Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns, and escalate major issues.
• Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads and service and parts customers.
• Other duties as assigned.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED