BDC Administrator
About The Position
Suburban Cadillac of Plymouth is looking for a motivated, professional, and highly organized BDC Administrator to join our team. This is an excellent opportunity for someone who enjoys connecting with people, thrives in a fast-paced environment, and knows how to turn customer interest into a positive dealership experience. Automotive experience is helpful, but it is not required. We are prepared to train the right person who brings strong communication skills, confidence, urgency, and a genuine desire to help customers. As a BDC Administrator, you will often be one of the first points of contact for our customers. You will respond to online inquiries, make outbound calls, schedule appointments, and help create a smooth transition from the customer’s initial interest to their dealership visit.
Requirements
- Strong verbal and written communication skills
- A friendly, confident, and professional phone presence
- Excellent organization and follow-up habits
- The ability to manage multiple conversations and priorities
- A sense of urgency and strong attention to detail
- Comfort working with computers, email, text communication, and CRM systems
- Reliability, accountability, and a team-first attitude
- The ability to remain positive and professional in a fast-paced environment
- A willingness to learn and grow within the automotive industry
Nice To Haves
- Automotive experience is helpful, but it is not required.
- Previous BDC, call center, customer service, hospitality, retail, or automotive experience is a plus
Responsibilities
- Respond promptly and professionally to customer inquiries by phone, email, text, and online lead platforms
- Make outbound calls to prospective and existing customers
- Schedule and confirm sales and service appointments
- Provide customers with accurate, helpful information while creating excitement about their visit
- Follow up consistently with customers throughout the inquiry and appointment process
- Maintain accurate and detailed customer records in the dealership CRM
- Partner closely with dealership leadership, sales, and service teams
- Help ensure every customer receives a professional, timely, and welcoming experience
- Meet individual and department appointment, follow-up, and performance goals
- Represent Suburban Cadillac of Plymouth with professionalism and a customer-first mindset
Benefits
- Medical, dental, and vision insurance
- Paid time off
- 401(k) retirement plan
- Employee vehicle purchase programs
- Career development and advancement opportunities
- Training and support from an experienced dealership team
- Additional employee benefits and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
