BDC Administrator

Lithia & Driveway • Sanford, FL

8d • Onsite

About The Position

Chrysler Dodge Jeep Ram of Seminole County, part of the Lithia & Driveway family of dealerships, is looking for a motivated Sales Business Development Center (BDC) Administrator to join our award-winning team! If you're looking for an employee-focused workplace with outstanding growth opportunities and a team that values exceptional customer service, this is your opportunity to build a rewarding career with one of the best automotive groups in the industry.

Requirements

• Previous automotive dealership Service BDC, Customer Service, Call Center, or Service Advisor experience is preferred.
• Dealership Sales, BDC, or Internet Sales experience is also a plus.
• We are willing to train the right candidate with a positive attitude, strong work ethic, and a passion for customer service.
• Professional, polished, and customer-focused with a friendly, positive demeanor.
• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Comfortable using computers, dealership software, and multiple applications simultaneously.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Dependable team player committed to delivering outstanding service experience and building lasting customer relationships.
• High School graduate or equivalent, 18 years or older required.

Responsibilities

• Respond to inbound service inquiries by phone, email, and text.
• Schedule and confirm service appointments.
• Deliver an exceptional customer experience with every interaction.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain accurate customer records and appointment details.
• Work closely with the service team to support daily operations.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED