Sales Aviation Specialist (Inside Sales Associate)

Pilot John International•Greenville, SC

1d•Onsite

About The Position

Pilot John International® is looking for a driven, personable Sales Aviation Specialist I to join our inside sales team. Having completed the Trainee training program, or bringing equivalent experience, you're ready to own a pipeline, handle inbound opportunities, and start building lasting customer relationships across the aviation industry. This is a quota-carrying, individual-contributor role. You'll work across FBOs, MROs, flight departments, and maintenance teams, primarily managing reseller accounts with growing support for end-user accounts. You'll be based at our Greenville, NC headquarters as part of a collaborative, high-output sales team. Living the PJi Values: Teamwork: Works collaboratively across departments, fostering open, honest, and respectful communication. Growth: Continuously develops professional skills and deepens understanding of PJi's products, services, and operations. Excellence: Takes ownership of work and consistently delivers accurate, high-quality results. Integrity: Acts ethically and transparently, ensuring they can be trusted and relied upon. Innovation: Thinks differently, challenges existing processes constructively, and seeks better ways to work.

Requirements

Successful completion of PJi's Associate training program
Experience in outbound prospecting and new business development
Strong written, verbal, and interpersonal communication skills across diverse audiences
Comfortable working in a metrics-driven environment with defined activity and revenue targets
High level of professionalism and discretion with confidential information
Sharp attention to detail with a genuine commitment to delivering for customers
Comfortable on Apple hardware in a Mac-first environment
Willingness to travel for PJi business as needed
Proficiency with Google Suite (Sheets, Docs, Slides), and collaboration tools.
Ability to learn and navigate PJi ERP platforms and industry-specific tools.
Able to read and interpret technical documentation, safety guidelines, and procedure manuals.

Nice To Haves

Aviation industry or product knowledge a plus, but not essential

Responsibilities

Build and maintain an active pipeline sufficient to meet or exceed quota
Meet defined activity targets for calls, emails, and new prospect conversations
Prioritize capturing and growing new business accounts from PJi-generated marketing and lead sources
Conduct structured discovery conversations to understand customer needs, budget, decision process, and timeline
Recommend solutions based on fit, prioritizing customer outcomes over transaction volume
Qualify opportunities and focus effort on accounts with the highest probability of closing
Prepare accurate, complete quotes for reseller accounts and select end-user requests with managerial guidance, target: 150–200 quotes per week.
Manage Auto Quote responses and assist customers with additional questions in a timely and accurate manner
Curate pricing, product recommendations, and service offerings in line with company guidelines and margin expectations
Follow up on open quotes proactively and move opportunities toward a decision
Address customer objections related to price, product fit, timing, or competition with confidence and preparation
Negotiate terms to mutual agreement without reflexive discounting
Secure commitments, set clear next steps, and drive opportunities to close; target average of 10 captured orders per week.
Expand revenue within existing accounts through upsell and cross-sell opportunities
Maintain regular contact with key decision-makers to stay top of mind
Identify and capitalize on repeat purchase cycles and seasonal buying patterns
Maintain accurate and current records of all activity, opportunities, and account notes in the PJi ERP
Provide reliable pipeline forecasts and participate in weekly pipeline review meetings with a monthly report to your direct lead
Log pipeline feedback to support accurate company data and business decisions
Deliver exceptional PJi service via phone, email, and online chat — timely, accurate, and genuinely helpful
Participate in live chat and phone responsibilities; maintain an average score of 7.5 or higher on weekly phone/chat evaluations
Collaborate effectively with internal departments to resolve issues and improve the customer experience
Develop and maintain strong working knowledge of PJi's products, manufacturing partners, and service offerings
Complete weekly product assessments, via HiBob with a score of 90% or higher
Stay current on industry trends, customer applications, and competitive positioning
Drive business development using core tools including LinkedIn, Google Workspace, Missive, and the PJi ERP