Inside Sales Specialist

The Brewer Company / Acuity Foam / Komponents • Menomonee Falls, WI

3d • Hybrid

About The Position

The Inside Sales Specialist provides tactical sales support, customer and distributor coordination, pricing administration, and business development support for the Medical and AES divisions. This position serves as a key internal resource for sales opportunities, quotes, demonstrations, pricing programs, distributor readiness, CRM data accuracy, reporting, and cross-functional follow-up.

Requirements

• BA/BS in Business, Business Administration, Marketing, Sales, or related field preferred.
• Three (3) to five (5) years of demonstrated experience in a sales support, account management, customer support, distributor support, or business development support role preferred.
• Experience supporting distributors, manufacturer representatives, OEM customers, or channel sales programs strongly preferred.
• Strong understanding of quoting, pricing administration, customer follow-up, sales programs, and CRM data management.
• Advanced knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook; experience with Prophet, Power BI, ERP systems, SQL, Microsoft Query, or similar tools is a plus.
• Strong interpersonal skills with the ability to handle sensitive and confidential information with poise, tact, diplomacy, and professionalism.
• Excellent organizational skills and attention to detail, including the ability to compose, proof, prioritize, and manage multiple deadlines.
• Ability to communicate effectively with customers, distributors, sales partners, and internal cross-functional teams.
• Self-starter who is detail-oriented, receptive to feedback, and able to work independently while supporting team goals.
• Strong business judgment, problem-solving skills, and ability to make appropriate decisions under pressure.
• Ability to travel approximately 10% of the time or as business needs require.
• Regular and consistent attendance required.

Nice To Haves

• Experience with Prophet, Power BI, ERP systems, SQL, Microsoft Query, or similar tools is a plus.

Responsibilities

• Serve as a day-to-day point of contact for customer, distributor, and internal sales questions related to quotes, products, demonstrations, pricing, contracts, sales opportunities, order history, and program details.
• Support distribution partners by helping set up, communicate, administer, and maintain sales programs, pricing programs, growth incentives, and market readiness initiatives.
• Assist with preparation, notification, publication, and ongoing administration of pricing agreements; coordinate with Sales, Marketing, Customer Service, Accounting, and Operations to ensure pricing information is accurate and available in applicable systems.
• Support business development activities by coordinating account information, tracking opportunities, assisting with customer follow-up, preparing sales materials or reports, and supporting new opportunity development.
• Maintain accurate CRM data in Prophet or similar systems, including contacts, opportunities, customer details, distributor activity, government/international customer information, and sales lead status.
• Manage sales lead intake, distribution, follow-up, reporting, and status tracking to support timely response and conversion.
• Generate, modify, and analyze ad hoc sales reports, KPI information, forecasts, customer activity, and program performance data using Prophet, Power BI, Excel, or other available tools.
• Build and maintain strong working relationships with key customers, distributors, independent manufacturer representatives, internal sales team members, and cross-functional partners.
• Coordinate with Customer Experience, Operations, Production, Logistics, Accounting, and Marketing to support customer expectations, scheduling, order follow-up, deliveries, RMAs, invoices, shipping notifications, commissions, and bonus programs.
• Assist with show orders, trade show preparation, sales meetings, sample administration, demo policies, demo inventory tracking, and related follow-up activities.
• Monitor and support adherence to company sales policies, pricing procedures, quality policy, and operating philosophies in all activities.
• Ability to demonstrate product to customers including distributors and end users.
• Travel as needed to trade shows, distributor meetings, sales meetings, customer visits, and business development activities.
• Demonstrate Brewer’s core values of Learning, Innovation, Integrity, and Collaboration in all interactions.

Benefits

• Medical, dental, vision, 401(k) with match
• Subsidized 80% of the premiums on our core medical plan for employees
• 100% of premiums for each full-time employee’s group term life insurance
• 100% of premiums for both short-term and long-term disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level