About The Position

The Sales Associate provides friendly, professional customer service in Lowe’s Outside Lawn & Garden department. The associate welcomes customers, helps them locate and select products and services for home improvement projects, answers questions, and guides them through shopping or checkout. The role also includes handling and organizing merchandise, replenishing shelves, processing orders and deliveries, and occasionally loading merchandise. Associates may cross-train in other store areas and prepare merchandise for customer needs. The work may take place indoors or outdoors and can involve varied weather, noise, and moving equipment.

Requirements

  • At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Ability to read, write, and perform basic arithmetic, including addition and subtraction.
  • Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
  • Ability to minimally lift 25 pounds unassisted or more than 25 pounds with or without an accommodation.
  • Follow lifting guidelines that limit single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed.
  • Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

  • At least 6 months of retail and/or customer service experience.
  • Bilingual skills.
  • Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
  • Military or veteran experience; Lowe’s encourages military and veteran talent to apply.

Responsibilities

  • Welcome customers, answer questions, and deliver friendly and professional customer service.
  • Help customers locate, select, and handle merchandise.
  • Down stock merchandise by identifying empty shelf areas and replenishing supplies.
  • Accurately process orders and deliveries so customers receive merchandise as expected and on time.
  • Cross-functionally train in other areas of the store to support customer service.
  • Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
  • Guide customers through shopping or checkout.
  • Occasionally load merchandise.
  • Complete other duties as assigned.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life and disability insurance
  • Paid time off, including vacation, holidays, sick and volunteer time, based on role, tenure, and locality
  • Flexible spending and health savings accounts
  • 401(k) retirement account with company match
  • Employee Assistance Program, including work/life services and no-cost counseling
  • Tuition assistance and trade skills scholarships
  • Business travel accident insurance
  • Maternity and parental leave
  • Adoption assistance
  • Associate discount
  • Discount platform
  • Learning and development opportunities
  • Potential annual bonuses, based on eligibility
  • Optional Employee Stock Purchase Plan, based on eligibility
  • Other discretionary benefits based on eligibility
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