Sales Associate- Floor/Clothing

VANCE OUTDOORS INC•Lebanon, OH

2d•Onsite

About The Position

The Sales Associate is primarily responsible for assisting customers with purchases of company products and services. The role handles customer service, responds to inbound calls, describes products and prices, supports sales orders, and helps ensure a positive shopping experience. It also involves moving inventory between the warehouse and sales floor, stocking and organizing merchandise, maintaining required paperwork, and collecting accurate forms in accordance with ATF guidelines. The employee promotes a positive department and store culture, follows company policies and safety rules, and is accountable for sales and quality control. The position has a standard schedule that remains the same each week, and requires availability for some evenings and one weekend day. Pay starts at $15.00 and is based on experience. A background check and drug screen are required. Full-time employees receive medical, dental, vision, and supplemental benefits, as well as paid time off. Other offerings include a 401(k) with match, an ESOP retirement plan, employee discounts, range time and free classes at the Obetz training center, volunteer opportunities, and wellness challenges. The work includes extended periods of standing and physical activity, stocking and straightening merchandise, light cleaning, operating a point-of-sale terminal, handling cash, assisting customers, and checking ATF forms and layaways. The employee regularly handles loads up to 25 pounds, frequently handles loads up to 50 pounds, and may occasionally handle more than 100 pounds. The environment regularly includes exposure to explosives, with occasional exposure to moving mechanical parts, fumes or airborne particles, outdoor weather, extreme cold, and extreme heat.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and interpret bar graphs.
Ability to follow detailed but straightforward written or oral instructions and solve problems in standardized situations.
Knowledge of inventory software and order processing systems.
Ability to meet the role's physical demands, including regularly standing, walking, handling or feeling items, reaching, and talking or hearing; frequently stooping, kneeling, crouching, or crawling; and occasionally climbing, balancing, or smelling.
Ability to regularly lift or move up to 25 pounds, frequently lift or move up to 50 pounds, and occasionally lift or move more than 100 pounds.
Availability to work some evenings and one weekend day.
Successful completion of a required background check and drug screen.

Responsibilities

Assist customers with purchases and provide responsive service to internal and external customers.
Address customer and employee issues and communicate issues requiring attention to management.
Assist with moving inventory to and from the warehouse and sales floor.
Promote a positive culture within the department and store.
Handle inbound calls and support customers' shopping experience.
Provide and collect required paperwork and forms in accordance with ATF guidelines, ensuring data is accurate and complete.
Maintain required paperwork.
Quote prices, describe product features, emphasize salable features and credit terms, and prepare sales orders.
Stock products on the sales floor.
Clean and organize work areas; stock and straighten merchandise.
Enforce and follow safety, health, security, and company policies and procedures.
Perform other duties as required by management.
Meet accountability for sales and quality control.
Operate a point-of-sale terminal and handle cash; check ATF forms and layaways.