About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of the store’s product areas and departments, adherence to policies and visual standards, and active promotion of sales and promotions. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain long-term customers by providing outstanding service and promoting merchandise. The position supports daily store operations, including work lists, cleanup, shipments, and store maintenance. The Sales Associate works to meet or exceed sales targets, communicates merchandise and operational concerns to management, attends staff meetings and tech clinics, and helps protect company assets and financial information by following internal control procedures.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals and company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Consistently achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by maintaining effective internal controls and informing management or appropriate officials of potential fraud risks.
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