ACE Sales Associate

Houchens Food Group•Owensboro, KY

2d•Onsite

About The Position

The Sales Associate position at Houchens Ace Hardware is focused on upholding the company's Core Values and ensuring customers are amazed every time. The primary responsibility is engaging customers, understanding their needs, and anticipating their requirements. This role involves assisting with merchandise, maintaining assigned departments, and executing daily operational goals with a sense of urgency and attention to detail. Associates are expected to be team players, cooperate with colleagues, and actively participate in store initiatives. Key aspects include handling special orders, preventing shoplifting through excellent customer service, and providing a consistently positive customer experience by being helpful, knowledgeable, and friendly. Associates should maintain visibility in main aisles to assist customers and avoid personal conversations on the floor. The role also involves promoting the Ace Rewards program, informing customers about promotions, and using communication tools effectively. Assisting with large items, offering shopping baskets, and training peers are also part of the responsibilities. Job responsibilities may evolve based on business needs.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly, and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends and holidays.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized, and fully stocked.
Execute daily operational goals and priorities assigned by store management.
Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team.
Actively participate in daily huddle meetings and share ideas for improvement with management.
Remove promotional bin tags from displays and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items.
Never tell a customer 'no' without checking with a floor manager, assistant manager, or store manager.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
When not with a customer or cleaning, stand in a main aisle to get the best view of customers.
Walk up and down the main aisles to ensure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve customers in assigned departments or storewide, providing needed advice or information.
Greet customers as soon as you encounter them.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives.
Assist customers with simple complaints/concerns; get a manager involved with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet.
Always be polite and attentive to customers, make eye contact, and smile.
Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s), and use the Magic Question.
Maintain awareness of all promotions and advertisements.
Always wear your radio and headset to effectively communicate with other associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Other assigned tasks as directed by supervision.