ACE Sales Associate

Houchens Food Group•Dillsburg, PA

7d•Onsite

About The Position

The Sales Associate position at Houchens Ace Hardware is responsible for upholding core values and ensuring customers are amazed every time. This role involves engaging customers, understanding their needs, and projecting future requirements. Associates are expected to work with a sense of urgency, pay attention to detail, and cooperate effectively within the retail team. Key aspects include maintaining assigned departments, restocking merchandise, handling special orders, and preventing shoplifting through excellent customer service. The role also involves promoting the Ace Rewards program, staying aware of promotions, and assisting customers with various needs, including large or heavy items. Training and development of peers are also part of the responsibilities, along with other tasks assigned by supervision.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends and holidays.
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties.
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized and fully stocked.
Execute daily operational goals and priorities assigned by store management.
Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team.
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items.
Never tell a customer no without checking with a floor manager, assistant manager or store manager.
Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
When not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.
Walk up and down the main aisles to be sure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve Customers in assigned departments, or storewide, and provide needed advice or information.
Greet customers as soon as you encounter them.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
Always be polite and attentive to customers.
Make eye contact and smile.
Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
Always wear your radio and headset in order to effectively communicate with other associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Other assigned tasks as directed by supervision.