Ace Sales Associate

Houchens Food Group•Mercer, PA

4d•Onsite

About The Position

The Sales Associate is responsible for engaging customers, determining their needs, and projecting requirements to provide the best possible experience for Every Customer, Every Time. This role involves maintaining assigned departments, executing daily operational goals, and cooperating with the retail team. The associate will handle special orders, assist with customer complaints, and promote the Ace Rewards program. A key aspect of the role is upholding the Core Values of Houchens Ace Hardware and demonstrating a "Speed is Life" attitude while maintaining attention to detail.

Requirements

Able to communicate professionally with customers and team members.
Skilled at providing prompt, friendly, and attentive customer service.
Strong organizational skills with a passion for details.
Willing to learn all areas of the store and help train others.
Proven track record of being a team player.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends and holidays.

Nice To Haves

Knowledge and experience of various departments is strongly desired.
Bilingual (Spanish) verbal and written communication skills strongly preferred.

Responsibilities

Help unload incoming trucks and put away merchandise.
Maintain assigned department: Keep clean, organized, and fully stocked.
Execute daily operational, day-to-day goals and priorities assigned by store management.
Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team, actively participate in daily huddle meetings, and share ideas for improvement with management.
Remove promotional bin tags from displays, and price tags as required following sales events, flyers, etc.
Restock merchandise displays as needed, watch end caps and side wings.
Handle special orders for all non-stock items.
Never tell a customer no without checking with a floor manager, assistant manager, or store manager.
Watch for shoplifters and take action in line with company policy.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
When not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.
Walk up and down the main aisles to be sure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Serve customers in assigned departments, or storewide, and provide needed advice or information.
Greet customers as soon as you encounter them.
Demonstrate the S.A.L.E.S. process.
Actively participate in store communication and initiatives (e.g., Communication Board, Daily Huddle, store contests, etc.).
Assist customers with simple complaints/concerns; get a manager involved with problems as needed.
Use the Five Foot Rule – greet and/or acknowledge all customers within five feet of you all the time.
Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
Maintain awareness of all promotions and advertisements.
Always wear your radio and headset to effectively communicate with other associates or management.
Respond to Customer Coordinator questions as needed.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers.
Other assigned tasks as directed by supervision.