Sales Associate - BMW MINI of Dallas

AutoNation • Dallas, TX

3d

About The Position

The e-Commerce Sales Associate at BMW MINI of Dallas interacts with customers online, over the phone, and in person to guide them through the vehicle-purchasing process in a no-haggle sales environment. The role includes responding promptly to leads, answering questions, providing information, and helping customers move from initial phone or internet contact to an in-store experience.

Associates help customers select a vehicle, discuss terms and payment options that fit their lifestyles and budgets, and close sales. They provide an exceptional experience before and after purchase, follow up to support customer satisfaction and loyalty, and help transition customers to the Service department. The position involves using technology and working toward targeted goals.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, with retail preferred.
• Sales or customer service experience.

Responsibilities

• Respond to customer leads in a timely fashion across online, phone, and in-person channels.
• Answer questions and provide information to guide customers from initial contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options suited to their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers after purchase to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide, a website with offers from providers and retailers.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED