FT Sales Associate
About The Position
Lovesac is hiring a full-time Sales Associate at its Downtown Naperville location. The role focuses on connecting with customers, helping them choose furniture suited to their lifestyles and spaces, and delivering a positive, customer-first shopping experience. Associates use the Lovesac selling process, maintain and follow up on customer quotes, build product knowledge, and work to meet sales goals and key performance indicators. The Sales Associate also contributes to an inclusive and respectful team culture and supports daily store operations, including opening and closing, inventory, visual standards, promotions, and use of store systems. The position involves working peak selling periods, including nights, weekends, and holidays; occasional travel to local stores, vendors, or meetings; and physical work such as standing, walking, and assembling or moving furniture.
Requirements
- Must be at least 18 years old.
- At least 1 year of experience in a retail or customer service role.
- Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
- Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
- Ability to travel as required to local stores, third-party vendors, and occasional meetings using various forms of transportation.
- Sound judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
- Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to stand and walk for up to 8 hours per shift.
- Ability to move furniture, including medium-to-large items weighing up to 75 pounds, and assemble furniture on the selling floor.
- Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
Responsibilities
- Greet customers and actively sell using the Lovesac selling process; maintain a quote pipeline and follow up to drive conversion.
- Build customer loyalty, repeat business, and brand advocacy through genuine connections and end-to-end customer support.
- Identify customer needs, provide product education and engaging brand tours, and confidently close sales.
- Take ownership of performance and consistently work toward or exceed sales goals and KPIs.
- Contribute to an inclusive, respectful environment for customers and teammates; remain accountable, flexible, open to feedback, and willing to learn.
- Build relationships through everyday interactions that strengthen brand awareness.
- Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
- Use store systems and data to prioritize work and support efficient, customer-focused execution.
- Uphold brand standards, safety requirements, and policies while helping maintain a positive team environment and protect the business.
- Take on additional priorities and special projects as needed.
- Work during high-traffic and peak selling periods, including nights, weekends, and holidays.
- Use technology, including internal CRM systems, to demonstrate products, support customers, and enable future outreach.
- Travel as required to local stores, third-party vendors, and occasional meetings.
- Handle financial transactions and sensitive business and customer information with sound judgment, integrity, and trustworthiness.
- Communicate effectively and manage conflict in a reasonable, nonconfrontational manner.
- Stand and walk for extended periods, move furniture weighing up to 75 pounds, and assemble furniture on the selling floor.
Benefits
- Performance-based quarterly bonus
- 401(k) with company match
- Basic life/AD&D, short-term disability, and long-term disability coverage
- Paid parental leave
- Paid time off, up to 125 hours within the fiscal calendar year
- Dependent care savings plan
- Commuter and parking plans
- Legal and identity theft plans
- Pet insurance
- Associate discount
- Medical, dental, and vision plans
- Health savings accounts
- Wellness and gym discounts
- Associate Resource Groups
- Lovesac Gives Back
- Employee Assistance Program (EAP)
- Teladoc Behavior through medical coverage
- Eight paid company-recognized holidays
- Pay at 1.5 times the regular rate for hours worked over 40 in a work week
- Pay at 1.5 times the regular rate for hours worked on company-recognized holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
