FT Sales Associate

LOVESAC COMPANY•Durham, NC

7d•$15 - $17•Onsite

About The Position

Lovesac is hiring a full-time Sales Associate at its Street at Southpoint location in Durham, North Carolina. The role focuses on connecting with customers, selling Lovesac products, and helping customers choose furniture that suits their lifestyles and spaces. Associates deliver a customer-first experience, build lasting relationships, learn and communicate product knowledge, and work to meet or exceed sales goals and key performance indicators. The Sales Associate also contributes to an inclusive and respectful team culture and supports day-to-day store operations, including opening and closing, inventory, visual standards, promotions, safety, and company policies. The role requires using store technology and CRM systems, working peak selling periods, occasional travel as required, and performing physical tasks that include standing, walking, moving furniture, and assembling products on the selling floor.

Requirements

Must be at least 18 years old.
At least 1 year of experience in retail or customer service.
Must regularly be available to work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
Ability to travel as required by the Company using various forms of transportation.
Excellent judgment, integrity, and trustworthiness when handling financial transactions, sensitive business and customer data, customer privacy, and the safety of people and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Ability to move objects, including medium to large furniture items weighing up to 75 pounds, from lower to higher positions or horizontally between positions.
Ability to assemble furniture while working on the selling floor.
Ability to bend, twist, kneel, reach, stoop, crawl, and climb.

Responsibilities

Greet customers and actively sell by following the Lovesac selling process, maintaining a personal quote pipeline, and following up to drive conversion.
Build customer connections that encourage loyalty, repeat business, and brand advocacy.
Guide customers through the entire purchase journey by identifying their needs, delivering service, and building lasting relationships.
Demonstrate product knowledge, provide brand tours and product education, and close sales.
Manage personal performance and work toward meeting or exceeding sales goals and KPIs.
Contribute to an inclusive and respectful environment for customers and teammates, and demonstrate accountability, flexibility, and openness to feedback.
Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
Use store systems and data to prioritize work and support efficient, customer-focused execution.
Follow brand standards, safety requirements, and company policies, and contribute to a positive team environment.
Take on additional priorities and special projects as needed.
Use technology and internal CRM systems to demonstrate products, assist customers, and support future customer outreach.
Travel as required to local stores, third-party vendors, and occasional meetings.

Benefits

Performance-based quarterly bonus
401(k) with company match
Basic life, accidental death and dismemberment (ADD), short-term disability (STD), and long-term disability (LTD) coverage
Paid parental leave
Paid time off, up to 125 hours within the fiscal calendar year
Dependent care savings plan
Commuter and parking plans
Legal and identity theft plans
Pet insurance
Associate discount
Medical, dental, and vision plans
Health savings accounts
Wellness and gym discounts
Associate Resource Groups
Lovesac Gives Back
Employee Assistance Program (EAP)
Teladoc Behavior through medical coverage
Eight paid company-recognized holidays
Pay at 1.5 times the regular rate for hours worked over 40 in a work week
Pay at 1.5 times the regular rate for hours worked on company-recognized holidays