Sales Associate (Part-Time) - Short Hills

Richemont•Short Hills, NJ

1d•$26 - $28•Onsite

About The Position

Richemont, a global leader in the luxury sector, comprises various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving along with their unique heritage and identity. Simultaneously, Richemont is committed to innovation and the design of new products that align with the values of its Houses through continuous creativity.

Requirements

Must be able to work Saturday and Sunday consistently in addition to one weekday.
2 to 5 years of previous experience in luxury retail.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of Customer Service needs and Customer (internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Must be available to work retail hours including weekends.
Must be available to travel for trainings, client events, conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements is preferred.
Being a genuine Maison Ambassador.
Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
Self-starter with a team-player approach.

Responsibilities

Achieve and exceed monthly sales targets.
Provide outstanding and exceptional customer service, creating a friendly environment, greeting and acknowledging every customer, maintaining high standards, and possessing solid product knowledge.
Adapt sales approach based on client needs and motivations.
Negotiate and handle objections effectively.
Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
Stay current with industry news and competitors.
Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with management to develop client and prospect plans.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues/concerns appropriately and escalate to management as needed.
Participate in in-store and offsite events and networking.
Understand and comply with all security and operational policies and procedures.
Assist with daily boutique set-up and breakdown, and report any maintenance issues.
Assist in merchandising and daily maintenance of displays and back-stock.
Participate in daily and annual inventories and cycle counts.
Assist with special projects as needed, such as price changes or back-office support.