About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of products across store departments, promotion of sales and merchandise, and adherence to company policies, procedures, and visual standards. The Sales Associate represents the organization and brand by creating a distinctive customer experience that helps acquire and retain customers. The role supports daily store operations and has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting and assisting customers as they enter and supporting multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards outlined in manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks.
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