Sales Associate

Express • Knoxville, TN

7d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Sales Associate supports customers in the store and helps with additional tasks such as stocking, cleaning, and folding merchandise. The role is responsible for delivering a great in-store shopping experience while maintaining a safe, clean, and inviting store environment. The posting lists West Town as the store name.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service-related issues positively, determine or escalate resolutions, and communicate issues and outcomes to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive help obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED