Sales Associate

La-Z-Boy•Sandusky, OH

13d•$45,000 - $65,000•Onsite

About The Position

The Sales Associate creates sales through exceptional customer service and knowledge of La-Z-Boy products, services, and selling processes. The role builds long-term customer relationships, supports store sales and design program goals, and develops awareness of interior design through experience and collaboration with a La-Z-Boy Designer. Compensation includes an hourly base wage and uncapped commissions. Training lasts 2–6 weeks, with training pay and no commissions; after training, the role offers base pay, commissions, and an opportunity for quarterly bonuses. The position is 40 hours per week and requires availability for evenings, weekends, and holidays as business needs require.

Requirements

High school diploma or equivalent.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to build rapport and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
Initiative and motivation to meet assigned goals and objectives and achieve more.
Strong attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or carry up to 50 pounds and stand for long periods.
Ability to use repetitive hand motions nearly continuously and to sit, walk, bend, and stoop as often required.
Ability to pass a background check and drug screen.

Nice To Haves

Previous selling experience and a demonstrated ability to close a sale.
Bachelor’s degree in Business or a related field.

Responsibilities

Sell furniture, accessories, and services to contribute to store sales goals.
Promote the Design program and assist the Designer in achieving sales goals.
Consistently follow the La-Z-Boy selling process and provide favorable customer experiences.
Use sales skills including building rapport, discovering customer needs, presenting customized options, addressing objections, closing sales, following up, and providing after-sale service.
Make effective use of store promotions, marketing initiatives, and grassroots programs.
Maintain knowledge of existing and new product features and benefits.
Schedule professional home consultations and present customized room designs, product and fabric samples, accessory recommendations, and installation service benefits.
Follow and champion established Design program guidelines and support design-related store functions.
Provide excellent service to current and prospective customers and use Podium to support satisfaction and follow-up.
Respond to incoming calls and emails and assist with customer issues or complaints by providing appropriate solutions.
Maintain positive working relationships with store employees and help train, coach, and develop peers in product knowledge and selling skills.
Support the store's visual appearance by maintaining displays, tagging products and accessories, maintaining catalogs and fabric samples, assisting with floor moves, and keeping the store clean.
Accurately complete orders, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
Complete daily On-Point system logs accurately and schedule deliveries with customers.
Maintain knowledge of company standards, products, processes, and systems; contribute energy and urgency to the store team.
Open and close the store.

Benefits

Medical insurance.
Vision insurance.
Dental insurance.
Basic life insurance.
401(k) retirement plan with company match of up to 6%.
9–11 paid holidays each year.
Two weeks of prorated vacation as a new hire.
Personal time for non-exempt employees or state-mandated sick time.
Uncapped commissions on written sales.
Quarterly bonus opportunity of up to $1,500 based on meeting defined individual sales goals.