Sales Associate

Express•Scranton, KS

2d•Onsite

About The Position

PHOENIX Retail, LLC operates Express and Bonobos. Express is a multichannel apparel brand focused on modern, confident, and effortless style for work, everyday wear, and special occasions. The Sales Associate joins the Express team at the Viewmont store and helps provide retail customers with a great in-store shopping experience. The role also involves supporting store operations through tasks such as stocking, cleaning, and folding merchandise. The position requires at least six months of relevant job experience, with 0–2 years listed, and a high school education or equivalent. Associates must be proficient with technology such as iPads and registers, meet the store’s availability criteria—including nights, weekends, and non-business hours—and meet the physical requirements of the role. Previous retail experience is preferred. PHOENIX offers benefits to full-time associates including medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) plans with company match; merchandise discounts; paid time off; and parental leave. Part-time associates may have access to insurance options through LIG Solutions, paid sick leave and public health emergency leave where eligible, retirement plans with company match, an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide. Compensation depends on factors including work location, education, relevant skills, and experience. Applicants must be authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Requirements

High school education or equivalent.
At least six months of relevant job experience; the posting lists 0–2 years.
Proficiency with technology, including iPads and registers.
Availability that meets defined criteria, including nights, weekends, and non-business hours.
Ability to meet the physical requirements of the position.
Customer service skills and the ability to interact with customers.
Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
Collaborative skills and ability to work well within a team.

Nice To Haves

Previous retail experience.

Responsibilities

Maintain a clean and organized sales floor, checkout area, fitting room, and stock room to keep the store safe and inviting.
Follow company policies and procedures to help ensure the safety of associates and customers.
Assist with product launch changes according to company standard operating procedures.
Deliver all aspects of the customer experience model.
Process transactions quickly and accurately to reduce customer wait times.
Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
Explain the benefits of credit and loyalty programs and encourage customers to participate.
Assist with additional store tasks, including stocking, cleaning, and folding merchandise.
Perform other essential functions as directed by a supervisor.

Benefits

Full-time associates: medical, pharmacy, dental, and vision coverage.
Full-time associates: 401(k) and Roth 401(k) with company match.
Merchandise discount.
Paid time off.
Parental leave for new mothers and fathers.
Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
Eligible part-time associates may receive paid sick leave and public health emergency leave.
Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
Part-time associates may receive an Express merchandise discount.
Part-time associates may participate in the Learn & Earn incentive program.
Part-time associates may choose voluntary benefits through YouDecide.