Full Time - Sales Associate - Hardware - Day
About The Position
As a Customer Service Associate in the Hardware department, you provide friendly, professional assistance to Lowe’s customers as they shop for home improvement products and services. You welcome customers, answer questions, help them find and select merchandise, and work to ensure their needs are met. The role involves listening to customers, organizing and replenishing merchandise, processing orders and deliveries, and occasionally loading merchandise. Associates may also cross-train in other store areas and prepare merchandise for customer needs. Daily tasks vary by department and store needs. The position may involve working inside and outside in varying weather and climates, including extreme heat or cold, and exposure to noise and moving or shaking objects and equipment. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed. Single lifts are limited to 75 pounds under Lowe’s guidelines; team lifts and powered equipment are used as appropriate, with required training or assistance.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as appropriate.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare department merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options
- Tuition assistance and education support programs
- Company-matching 401(k) retirement account
- Employee Stock Purchase Plan
- 10% Associate Discount and broad discount platform
- Track to the Trades program and trade skills scholarships
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Employee Assistance Program with work/life services and no-cost counseling
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Wellness programs
- Potential annual bonuses and other discretionary benefits based on eligibility
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
