About The Position

The Sales Associate is a key member of the customer service team, creating memorable customer experiences through upbeat energy, storytelling, and authentic engagement. The role requires in-depth product knowledge and expertise in sustainable fashion and personal style, while helping customers move seamlessly between the store and ecommerce channels. Associates contribute to a purpose-driven brand and work collaboratively in an energetic, creative environment.

Requirements

  • Experience in a similar role or scope.
  • Strong communication skills across a variety of platforms.
  • A proven record of achieving personal results in a retail business, including consistently exceeding sales and performance goals.
  • Comfort with technology and apps.
  • Ability to bend, reach, stretch, lift, carry, and move at least 40 pounds.
  • Comfort climbing ladders, moving around regularly, and standing for extended periods.
  • Ability to work nights, weekends, and holidays.

Nice To Haves

  • Experience with high-growth direct-to-consumer retail brands.
  • Omnichannel awareness.

Responsibilities

  • Create memorable customer experiences through storytelling and authentic engagement.
  • Develop and maintain expert knowledge of products, sustainable fashion, and personal style.
  • Provide a seamless customer experience across retail stores and ecommerce platforms.
  • Achieve personal sales and performance goals.
  • Demonstrate advocacy for the brand and its purpose through business.
  • Be available during business hours, including nights, weekends, and holidays.
  • Follow through on commitments, respond to problems with solutions, and remain open to feedback and learning.

Benefits

  • Health benefits
  • 401(k) plan with company match
  • Incentives program
  • Commuter options and benefits
  • Employee discount
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