Full Time - Sales Associate - ProServices - Day
About The Position
As a Customer Service Associate in Pro Services, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, help locate and select merchandise, and may occasionally load merchandise. You spend much of your time listening to customers, responding to questions, and organizing merchandise, with daily duties varying by department. Associates may be assigned to departments based on hiring needs and skillsets, including Pro Services and other listed store departments. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. The role may involve working indoors and outdoors in changing weather and climate conditions, exposure to noise, and nearby moving or shaking objects and equipment. Lifting methods depend on role, weight, and volume; associates must follow guidelines that limit single lifts to 75 pounds, with minimal team lifts starting at 75 pounds or when needed. Powered equipment should be used as required with proper training or assistance from a trained coworker.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver customer service.
- Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
