About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of products across store departments, promotion of sales and offers, and adherence to company policies and visual standards. The associate represents the organization and brand by creating a distinctive customer experience and helping acquire and retain customers. The position also supports the daily operations and maintenance of the store.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track sales.
  • Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer-service manuals and company communications.
  • Assist with daily store operations, including work and cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products using guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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