Sales Associate

Petco • Bailey's Crossroads, VA

7d • Onsite

About The Position

As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role suits someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

You support animal health, safety, and proper care; share accurate product and pet care information; provide friendly, knowledgeable customer service; and help customers choose products and services that meet their pets’ needs. You also process transactions, replenish merchandise, support inventory accuracy, maintain the sales floor, and follow company policies and safety standards.

The position is performed in a Pet Care Center retail environment and involves active engagement on the sales floor. It requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. The role includes proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Greet customers and deliver friendly, courteous, knowledgeable, and solution-focused service.
• Help customers select products and services that meet their pets’ needs; educate them about products, services, and promotions.
• Create positive shopping experiences that build customer trust and loyalty.
• Support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Collaborate with teammates to support team and store goals.
• Follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.
• Petco Total Rewards include health and financial benefits, 401K, incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed