Sales Associate (Remote - Charlotte)

Establishment Labs•Charlotte, NC

7d•Remote

About The Position

Establishment Labs designs, develops, and manufactures medical aesthetic device technologies and wellness solutions for the medical device, breast health, aesthetics, and reconstruction industries. Motiva USA, LLC, Establishment Labs’ American division, is seeking a Sales Associate to support its sales team in promoting and selling the Motiva USA portfolio to plastic surgeons. This is a remote, field-based role for candidates located in the Charlotte, North Carolina area. The Sales Associate supports customer relationships, practice development initiatives, patient conversion programs, product education, and clinical case support. The role partners closely with the Regional Sales Manager and Surgical Sales Representatives to drive product utilization and sales growth. It involves working in clinical and surgical environments and supporting procedures as needed, along with frequent travel within the assigned territory.

Requirements

Bachelor’s degree in Business, Marketing, or a related field.
Completion of a foundational sales training program or equivalent formal sales training.
At least 2 years of B2B sales experience.
Ability to obtain required credentials and work in an operating room, including assisting with and observing surgical procedures.
Strong customer relationship management and communication skills.
Proactive, hands-on approach and ability to work independently.
Ability to work effectively in an evolving, fast-paced environment.
Strong organizational skills and ability to complete administrative responsibilities in a timely manner.
Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
Experience using CRM systems.
Willingness and ability to travel frequently within the assigned territory, including overnight travel as business needs require.
Valid driver’s license and ability to safely operate a motor vehicle while driving significant distances throughout the territory.
Fluent written and verbal English communication skills.

Responsibilities

Manage product availability and logistics by tracking inventory and coordinating shipments and returns.
Support territory planning, including account segmentation and sales forecasting.
Assist with sales presentations using approved materials to present products to surgeons.
Work with sales representatives to identify, qualify, and follow up on leads.
Support marketing programs, educate practices, and carry out promotional initiatives to convert patients to Motiva and increase brand visibility.
Train front desk teams and Patient Care Coordinators and execute consumer-facing programs to improve patient engagement and practice performance.
Build and maintain customer relationships, serve as a primary contact for inquiries, and support customer satisfaction and retention.
Maintain in-depth product knowledge, including portfolio features, clinical benefits, and industry trends.
Support surgeon training and clinical procedures through demonstrations, operating room support, product preparation, and on-site procedural assistance.
Follow company policies, use MLR-approved materials, and comply with applicable regulations.
Provide account management and field activity coverage during open territories or Surgical Sales Representative absences, including vacations and leaves.