Full Time - Sales Associate - Building Materials - Closing
About The Position
As a Customer Service Associate at Lowe’s, you provide friendly, professional assistance to customers shopping for home improvement products and services. You welcome customers, listen to their needs, answer questions, help locate and select merchandise, and guide them through shopping or checkout. You may also handle merchandise, replenish shelves, process orders and deliveries, and prepare products for customers. Duties vary by department and may include tasks such as mixing paint, cutting pipe or wood, and cutting drywall or blinds. Associates may cross-train in other store areas to support customer service. The role may involve working indoors and outdoors in changing weather conditions, exposure to noise and moving equipment, and lifting merchandise according to company guidelines. Regular travel is not required, though occasional travel for meetings, training, or support of nearby stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly and professional customer service.
- Help customers locate, select, and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help provide customer service.
- Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Multiple health insurance options.
- Tuition assistance program.
- Company-matching 401(k).
- Optional Employee Stock Purchase Program.
- 10% Associate Discount.
- Track to the Trades program.
- Flexible schedules.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
