Sales Associate

Petco • Rochester, MN

4d • Onsite

About The Position

As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced retail environment.

The position includes customer service and sales, cashiering, stocking and inventory support, merchandising, store recovery, and maintaining cleanliness and safety. Associates support the health and proper care of animals in accordance with Petco policies and standards, and share accurate product and pet care information. Work takes place in a Pet Care Center retail environment with active engagement on the sales floor. Flexible availability is required to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Previous retail or customer service experience is preferred but not required.

Nice To Haves

• Previous retail or customer service experience.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
• Greet customers and deliver friendly, helpful, solution-focused service.
• Create positive shopping experiences that build customer trust and loyalty.
• Collaborate with and support teammates.
• Maintain an organized, visually appealing sales floor.
• Assist customers in selecting products and services that meet their pets’ needs.
• Process sales, returns, and exchanges accurately and efficiently.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, and promotional setups.
• Follow company policies, procedures, and safety standards.
• Support additional tasks and responsibilities as assigned.
• Deliver consistent, courteous, and knowledgeable customer service; educate customers on products, services, and promotions.
• Support store sales and service goals and daily operational routines.
• Maintain store cleanliness, organization, and presentation standards.

Benefits

• The posting refers to Petco Total Rewards, including health and financial benefits, 401(k), incentives, and paid time off.
• Welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed