Sales Associate
About The Position
PHOENIX Retail, LLC is seeking a Retail Sales Associate for Express at the Woodbury Commons store. The Sales Associate provides customers with a great in-store shopping experience and supports store operations with tasks such as stocking, cleaning, and folding merchandise. The role includes maintaining safe, clean, and organized store areas; following company policies and procedures; supporting product launches; processing transactions; resolving customer service issues; and promoting credit and loyalty programs. Other essential functions may be assigned by the supervisor.
Requirements
- High school education or equivalent.
- At least 6 months of relevant job experience; the stated experience range is 0–2 years.
- Proficiency using technology such as iPads and registers.
- Availability that meets defined criteria, including nights, weekends, and non-business hours.
- Ability to meet the physical requirements of the position.
- Customer service skills and ability to interact with customers.
- Strong verbal and written communication skills with customers, the sales leadership team, and associates.
- Demonstrated collaborative skills and ability to work well within a team.
Nice To Haves
- Previous retail experience preferred.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of associates and customers.
- Assist with product launch changes according to company standard operating procedures.
- Deliver all aspects of the customer experience model.
- Process transactions quickly and accurately to reduce customer wait times.
- Resolve customer service issues positively and determine whether to resolve or escalate them; communicate issues and resolutions to Store Management.
- Explain the benefits of credit and loyalty member programs and encourage customer participation.
- Assist with stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.
Benefits
- Medical and pharmacy coverage for eligible full-time associates.
- Dental and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid time off for eligible full-time associates.
- Parental leave for new mothers and fathers.
- Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
- Part-time associates may be eligible for paid sick leave and public health emergency leave.
- Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
- Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
