Full Time - Sales Associate - Appliances - Day

Lowes•Zionsville, IN

10d

About The Position

As a Customer Service Associate in the Appliances department, you provide friendly, professional service and help customers find products and services for their home improvement needs. You listen to customers, answer questions, help locate and select merchandise, and may occasionally load merchandise. You also organize and replenish merchandise, process orders and deliveries, and may prepare products for customers depending on department needs. Associates may be cross-trained in other store areas and perform additional duties as assigned. The position may involve working indoors and outdoors in varying weather and climates, exposure to noise and moving or shaking objects and equipment, and prolonged standing, sitting, and other activities needed to perform job duties. Lifting methods vary; associates must follow lifting guidelines, limit single lifts to 75 pounds, use team lifts minimally starting at 75 pounds or when needed, and use powered equipment as required after proper training or with assistance from a trained coworker. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.