Full Time - Sales Specialist - Appliances - Day

Lowe's Home Centers•Charleston, WV

4d•Onsite

About The Position

The Sales Specialist helps Lowe’s customers identify products for their home improvement projects and turn project ideas into reality. The role involves active movement throughout the store or garden center, answering phones, and frequent customer communication. The specialist develops product expertise and explains specifications, features, promotions, and financing options, while providing consulting services to help customers meet their needs. The department assignment depends on hiring needs and skillsets and may include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. The specialist also serves as a point of contact for customers and vendors, supports estimates and order or installation coordination, monitors inventory, maintains pricing documentation, assists with checkout and other store needs, and trains department associates. The role may involve both indoor and outdoor working conditions and occasional travel to meetings, training, or neighboring stores.

Requirements

High school diploma or GED, or the stated alternative experience pathway: three years of external experience in customer-facing sales or 18 months of Lowe’s retail experience if the education requirement is not met.
One year of customer-facing sales experience or six months of Lowe’s retail experience.
One year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by law in the state; Lowe’s will support and fund this requirement.

Nice To Haves

One year of experience completing customer sales orders.
One year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
Two years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services.
Serve as a point of contact for customers and vendors within the department.
Provide project estimates; schedule installer visits; process and track customer orders and installations; and follow up to ensure project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory to support sales, coordinating with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates through on-the-job training on the sales floor and coaching on development needs.
Complete other duties as assigned.