Full Time - Sales Specialist - Appliances - Day

Lowe's Home Centers•Cotati, CA

10d•Onsite

About The Position

As a Sales Specialist in the Appliances department, you are one of the first people customers meet and help them find products, solve problems, and turn project ideas into reality. You communicate with customers about their project needs, answer questions, and help them achieve their home improvement goals. You become a product expert, explaining product specifications, features, promotions, and financing options and providing consultative service to meet customer needs. The role is active and involves moving throughout the store, answering phones, and interacting with customers. Depending on hiring needs and skillsets, Sales Specialists may work in a range of store departments. The role may involve occasional travel to meetings, training, or neighboring stores. Working conditions can include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment.

Requirements

High school diploma or GED, or the stated alternative experience: 3 years of external customer-facing sales experience or 18 months of Lowe's retail experience if the education requirement is not met.
At least 1 year of customer-facing sales experience or 6 months of Lowe's retail experience.
At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to stand and sit for prolonged periods.
Ability to lift at least 25 pounds unassisted, or lift over 25 pounds with or without an accommodation.
Obtain sales-related licensure or registration if required by state law; Lowe's will support and fund this requirement.

Nice To Haves

At least 1 year of experience completing customer sales orders.
At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design System.
Professional certification related to the department being considered.
Bilingual skills.

Responsibilities

Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe's products and services while providing SMART customer service.
Serve as a department contact for customers and vendors; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up on project completion.
In the Pro Department, focus on external accounts and outside sales and services.
Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
Review prices according to pricing policies and maintain pricing and documentation.
Support checkout functions, call buttons, departmental pages, and requests for assistance.
Train department associates on the sales floor and coach them on development needs.
Complete other duties as assigned.

Benefits

Competitive pay and flexible schedules.
Additional bonus opportunities tied to sales performance.
Multiple health insurance options.
Tuition assistance and other education support, including trade skills scholarships.
Company-matching 401(k).
10% Associate Discount and a broad discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits, subject to eligibility, may include annual bonuses, an Employee Stock Purchase Plan, deferred compensation, and grant awards.