Full Time - Sales Specialist - Appliances - Day
About The Position
As a Sales Specialist in the Appliances department, you help customers identify products and turn home improvement ideas into completed projects. You provide customer-focused sales and consultation, become an expert on product specifications, features, promotions, and financing options, and work to ensure customers’ needs are met before they leave the store. The position involves frequent movement throughout the store, answering phones, and communicating with customers. Department assignments may vary according to hiring needs and skillsets. You may serve as a contact for customers and vendors by preparing project estimates, scheduling installer visits, processing and tracking orders and installations, and following up on project completion. The role also supports inventory, pricing, checkout and customer-assistance functions, and associate development through on-the-job training and coaching. Occasional travel to meetings, training, or nearby stores may be needed, though regular travel is not required.
Requirements
- High school diploma or GED.
- At least 1 year of customer-facing sales experience or 6 months of Lowe’s retail experience. If the education requirement is not met, 3 years of external customer-facing sales experience or 18 months of Lowe’s retail experience is required instead.
- At least 1 year of sales or customer service experience in a sales environment with required sales goals or metrics.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to stand and sit for prolonged periods.
- Ability to lift at least 25 pounds unassisted, or lift more than 25 pounds with or without an accommodation.
- Obtain sales-related licensure or registration if required by state law; Lowe’s will support and fund this requirement.
Nice To Haves
- At least 1 year of experience completing customer sales orders.
- At least 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
- At least 2 years of experience designing customized products for customers using 20/20 or a Computer-Aided Design system.
- Professional certification related to the department.
- Bilingual skills.
Responsibilities
- Seek out customers, understand their needs, answer questions, and explain the advantages of Lowe’s products and services using SMART customer service.
- Serve as a point of contact for customers and vendors in the department; provide project estimates, schedule installer visits, process and track customer orders and installations, and follow up to ensure project completion.
- In the Pro Department, focus on external accounts and outside sales and services.
- Monitor inventory levels and work with vendors and other stores to locate merchandise and order replacement stock.
- Conduct price reviews according to pricing policies and maintain pricing and documentation.
- Support checkout functions, call buttons, departmental pages, and requests for assistance.
- Train department associates on the sales floor and coach them on development needs.
- Complete other duties as assigned.
Benefits
- Competitive pay and flexible schedules.
- Additional bonus opportunities based on sales performance; other discretionary benefits may include annual bonuses, subject to eligibility.
- Multiple health insurance options.
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program, including work/life services and no-cost counseling.
- Education support, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Lowe’s Associate Discount and a broad discount platform.
- Potential enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards, subject to eligibility.
- Learning and development opportunities.
- Track to the Trades program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
