Full Time - Sales Associate - Building Materials - Closing

Lowes•City of Ithaca, NY

10d•$16 - $16

About The Position

As a Customer Service Associate at Lowe’s, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with selecting and handling merchandise, and help ensure their needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise, with responsibilities varying by department. Associates may work in Building Materials or another department depending on hiring needs and skillsets. The role may involve preparing merchandise for customers, processing orders and deliveries, and occasionally loading merchandise. The position may involve working indoors and outdoors in changing weather conditions, including extreme heat or cold, as well as exposure to noise and moving or shaking objects and equipment. Occasional travel to meetings, training, or neighboring stores may be needed, but regular travel is not required. The listed pay range is $16.00–$16.15 per hour; starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s strongly encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Tuition assistance and education support programs
Company-matching 401(k)
Employee Stock Purchase Plan, based on eligibility
10% associate discount and broader discount platform
Flexible schedules
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
Life and disability insurance
Flexible spending and health savings accounts
Employee Assistance Program with work/life services and no-cost counseling
Trade skills scholarships
Maternity and parental leave
Adoption assistance
Business Travel Accident insurance
Potential annual bonuses, based on eligibility
Potential deferred compensation plan and grant awards, based on eligibility
Learning and development opportunities
Wellness programs