Sales Associate - FULL TIME

Theisen's Home-Farm-Auto•Sparta, WI

About The Position

The Sales Associate performs general sales duties in the assigned department and assists in other areas of the store as needed. The role focuses on providing helpful, friendly customer service by greeting customers, determining their merchandise needs, and explaining product features and benefits. Associates may also perform facility upkeep and assist at cash registers. This full-time Sporting Goods Associate role requires daytime availability. Applicants must be at least 18 years old and willing to assist with the sale and handling of firearms and ammunition. Associates must be able to work required shifts, including nights and weekends, and meet attendance standards. Work is normally performed inside the store, though some duties may take place outdoors in temperatures below 32 degrees or above 100 degrees. The environment is usually fast-paced, with regular deadlines and sales expectations. Associates may occasionally experience extreme noise and vibration, and may encounter burns, cuts, electrical, explosive, or mechanical hazards, as well as dust, fumes, odors, and poor ventilation. Protective devices may be required depending on the task. Theisen’s describes its culture as grounded in respect, collaboration, customer service, and giving back to communities. It aims to provide an inclusive and supportive workplace where associates are valued and encouraged to grow. The company is an Equal Opportunity Employer and states that it does not discriminate against associates or applicants based on protected characteristics.

Requirements

At least 18 years old.
Daytime availability; must also be able to work required shifts, including nights and weekends, and maintain attendance standards.
Willingness to assist with the sale and handling of firearms and ammunition.
Good customer service skills.
Basic math skills.
High integrity and business ethics.
Ability to answer phones and learn cash register functions.
Excellent verbal communication skills.
Positive attitude, good listening skills, and an outgoing personality.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to lift up to 25 pounds frequently and up to and over 50 pounds occasionally; walk, stand, bend, reach, use dexterity and light grasping frequently; and climb stairs, squat, and firmly grasp occasionally.
Ability to talk and hear, meet the job’s vision requirements, and manually operate a computer/cash register and/or RF device.
Valid driver’s license with a clean driving record.

Nice To Haves

3–12 months of retail experience preferred.
Familiarity with forklift and pallet jack operations is preferred but not required.

Responsibilities

Provide excellent customer service and approach customers to offer assistance and direct them to merchandise.
Explain merchandise features and benefits and suggest additional products.
Maintain general product knowledge and develop expertise in specific product areas as needed.
Provide price quotes, order merchandise from catalogs, give customers contact information, and follow up on special orders.
Answer telephone calls and customer questions within established guidelines.
Practice and maintain security measures.
Communicate out-of-stock items using hot sheets or new-item requests.
Use radios to request additional help.
Assist customers with checkout and carryouts.
Maintain accurate shelf tagging, arrange merchandise according to shelf labels, and set up displays.
Receive merchandise shipments and check them against receiving reports.
Unpack merchandise, match items with stock numbers, and price and tag items.
Restock shelves and displays and assemble products as needed.
Process interstore transfers.
Perform cleaning and upkeep, including facing merchandise, dusting, sweeping, vacuuming, cleaning windows, and emptying trash.
Maintain cleanliness and merchandising in accordance with or above Theisen’s brand requirements.
Perform other management-requested tasks, which may include checking the desk or mailbox, participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise, and operating cash registers.
Assist with firearm and ammunition sales and handling.