Sales Associate ecomerce/Phone Plus - BMW Fremont

AutoNation • Fremont, CA

2d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone and internet contact to an in-store experience while delivering exceptional customer service.

The position begins with a base salary or hourly rate, depending on the store and location, plus bonuses tied to units sold, customer service scores, and other factors during the first three months. Beginning in month four, the Associate moves to the store’s commission plan, with compensation based on components including gross profit and customer service. Estimated income is $2,000–$16,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.
• Sales or customer service experience preferred; prior sales experience, preferably retail, is also noted.

Nice To Haves

• Prior sales experience, preferably retail.
• Sales or customer service experience.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer customer questions and provide vehicle-purchase information.
• Guide customers from online and phone contact to an in-store experience.
• Deliver an exceptional customer experience.
• Follow up with customers.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health insurance plans.
• Dental insurance plans.
• Vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and offers through YouDecide.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED