Sales Associate ecomerce/Phone Plus - BMW Fremont

AutoNation • Fremont, CA

4d • $2,000 - $16,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience while delivering exceptional customer service.

The position offers a staged compensation plan. During months 1–3, the associate earns a base salary or hourly rate depending on the store and location, with additional bonuses tied to units sold, customer service scores, and other factors. Beginning in month 4, the associate moves to the store’s commission plan, with commission based on components including gross profit and customer service. Estimated income is $2,000–$16,000 per month.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability and drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Interact with customers online, over the phone, and in person to guide their vehicle purchase.
• Respond to customer leads in a timely fashion.
• Answer customer questions and provide information about vehicle purchases.
• Guide customers from phone and internet contact to an in-store experience.
• Provide an exceptional customer experience.
• Follow up with customers.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts and deals through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED