Sales Associate - BMW Fremont
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to help guide vehicle purchases in a no-haggle sales environment. The role includes responding to leads promptly, answering questions, providing information, and guiding customers from phone and internet contact to an in-store experience while delivering exceptional customer service. AutoNation offers a supportive team and nationwide inventory. During the first three months, compensation includes a base salary or hourly rate depending on the store and location, plus bonuses tied to units sold, customer service scores, and other factors. Sales results are reviewed monthly with a manager. Beginning in month four, the role moves to the store's commission pay plan, with commission based on factors including gross profit and customer service. The posting estimates commission-role income at $2,000–$9,000 per month.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Sales or customer service experience.
Responsibilities
- Interact with customers online, by phone, and in person to guide their vehicle purchases.
- Respond to customer leads in a timely fashion.
- Answer customer questions and provide information.
- Guide customers from phone and internet contact to an in-store experience.
- Provide an exceptional customer experience.
- Follow up with customers.
- Set and achieve targeted goals.
Benefits
- Competitive benefits and compensation.
- 401(k) matching.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide.
- Career paths into finance, management, and beyond.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
