Sales Associate (Full-Time) - Capital City Mall, Camp Hill, PA

DTLR, Inc.•Camp Hill, PA

2d•Onsite

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other duties assigned by management. The role is expected to be performed professionally, courteously, reliably, and with a results-oriented approach. Associates help customers identify and select suitable products, maintain DTLR standards, support store operations and loss prevention, and help keep the sales floor neat and orderly. A standard work week is 35 to 40 hours.

Requirements

Previous retail or customer-service experience is preferred but not required.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and employees.
Demonstrated leadership and ability to work with minimal supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style-trend knowledge and interest in working with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street-lifestyle customer.
Willingness to work in multiple stores within the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.

Nice To Haves

Previous retail or customer-service experience.
High school diploma or equivalent.

Responsibilities

Build customer relationships and assist customers professionally, courteously, attentively, honestly, and responsively.
Identify customer needs and provide knowledgeable product assistance.
Use fashion and trend knowledge to recommend appropriate merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager with monitoring store issues and inconsistencies related to loss, helping the store meet shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested selling and merchandising techniques.
Help minimize inventory shrinkage by protecting against shoplifting and internal theft and following loss-prevention and security procedures.
Follow point-of-sale procedures, balance money received during assignments, and work with management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Maintain a neat and orderly sales environment.
Perform other duties as assigned.