Sales Associate

Express•Camp Hill, PA

7d•Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless style. The Sales Associate joins the Express retail team and helps provide customers with a great in-store shopping experience. The role also supports store operations through tasks such as stocking, cleaning, and folding merchandise.

Requirements

High school diploma or equivalent.
At least 6 months of relevant job experience; the posting lists 0–2 years.
Proficiency using technology such as iPads and registers.
Availability that meets defined criteria, including nights, weekends, and non-business hours.
Ability to meet the physical requirements of the role.
Customer service skills and ability to interact with customers.
Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

Previous retail experience preferred.

Responsibilities

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to help keep the store safe and inviting.
Follow company policies and procedures to support the safety of associates and customers.
Assist with product launch changes according to company standard operating procedures.
Deliver all aspects of the customer experience model.
Process transactions quickly and accurately to reduce customer wait times.
Resolve customer service issues positively or escalate them as appropriate, and communicate issues and resolutions to Store Management.
Explain the benefits of credit and loyalty member programs and encourage customers to participate.
Perform other essential functions as directed by a supervisor.

Benefits

Medical, pharmacy, dental, and vision coverage for full-time associates.
401(k) and Roth 401(k) with Company match.
Merchandise discount.
Paid time off.
Parental leave for new moms and dads.
Part-time associates may be eligible for paid sick leave and public health emergency leave.
Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates may participate in the Learn & Earn incentive program.
Part-time associates may choose voluntary benefits through YouDecide.
Part-time associates can access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.