STRONG Pilates- Sales Associate, Kendall Square

Momentic Studios • Cambridge, MA

2d

About The Position

The Sales Associate delivers an outstanding sales and service experience to studio guests and members by offering memberships, retail products, and services. The role builds relationships and communicates STRONG’s mission through its offerings, with a focus on behaviors that support member acquisition and retention. The Sales Associate engages potential members, explains membership options, enrolls and onboards new members, follows up on leads, and contributes to a friendly, member-centered studio experience. The role also helps maintain a clean, welcoming, and well-organized studio environment.

Requirements

• High school diploma or GED.
• Current AED/First Aid/CPR certification.
• At least 1 year of experience in sales or customer service, with a focus on relationship-based selling and value-building.
• Reliable means of mobility for travel to the studio location.
• Ability to lift up to 50 lbs.
• Ability to perform frequent squatting, bending, reaching, spotting, and jumping, and to stand and walk for prolonged periods.

Responsibilities

• Engage potential members to understand their fitness goals and introduce STRONG’s offerings.
• Conduct studio tours highlighting facilities, services, and amenities tailored to individual needs.
• Communicate membership options and benefits.
• Enroll new members using established sales techniques and protocols.
• Onboard new members and assist with retention activities to support studio profitability.
• Schedule appointments and follow up on leads and potential new business opportunities.
• Promote marketing campaigns and special offers to leads and existing members.
• Manage leads using company software and perform daily outreach to maximize conversion.
• Collaborate with the Studio Manager to ensure a member-centric experience.
• Provide a friendly check-in process and address member inquiries professionally and with care.
• Build relationships with members and serve as a resource for their questions and concerns.
• Maintain a clean, welcoming, and well-organized studio environment.

Benefits

• Commission eligibility.
• Flexible work schedule.
• Free drop-in sessions.
• Career growth opportunities within the STRONG team.
• Comprehensive benefits plan, including medical, dental, vision, and 401(k), for full-time employees.
• Supportive leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED