STRONG Pilates- Sales Associate, Kendall Square

Momentic Studios • Cambridge, MA

2d

About The Position

STRONG is a Pilates-inspired, cardio-infused fitness studio offering low-impact, high-intensity full-body workouts, including ROW, RIDE, and REFORM. The Sales Associate delivers an outstanding sales and service experience to guests and members by presenting studio memberships, retail products, and services. The role builds relationships, communicates STRONG’s mission through its offerings, and focuses on behaviors that support member acquisition and retention.

The Sales Associate engages potential members, learns about their fitness goals, gives tailored studio tours, explains membership options, enrolls new members, and supports onboarding and retention. The role also schedules appointments, follows up with leads, promotes campaigns and special offers, manages leads using company software, and performs daily outreach. In collaboration with the Studio Manager, the Sales Associate helps deliver a member-centric experience, assists with check-in and inquiries, builds member relationships, and maintains a clean, welcoming, organized studio.

The position requires a high school diploma or GED, current AED/First Aid/CPR certification, at least one year of sales or customer service experience focused on relationship-based selling and value-building, and reliable transportation to the studio. Physical requirements include lifting up to 50 pounds and frequent squatting, bending, reaching, spotting, jumping, standing, and walking. Salary is $16.50 per hour. Benefits include commission eligibility, a flexible work schedule, free drop-in sessions, career growth opportunities, a supportive leadership team, and a comprehensive benefits plan for full-time employees.

Requirements

• High school diploma or GED.
• Current AED/First Aid/CPR certification.
• At least 1 year of sales or customer service experience, with a focus on relationship-based selling and value-building.
• Reliable means of mobility for travel to the studio location.
• Ability to lift up to 50 pounds.
• Ability to perform frequent squatting, bending, reaching, spotting, and jumping, as well as prolonged standing and walking.
• Active listening and relationship-building skills.
• Ability to communicate product offerings confidently, address concerns, and position solutions effectively.
• Integrity, dependability, and high ethical standards.
• Enthusiasm for health, wellness, and the brand; a positive, performance-driven approach.
• Adaptability, resilience, self-motivation, and willingness to learn.

Responsibilities

• Engage potential members to understand their fitness goals and introduce STRONG’s offerings.
• Conduct studio tours tailored to individual needs, highlighting facilities, services, and amenities.
• Communicate membership options and benefits clearly.
• Enroll new members using established sales techniques and protocols.
• Onboard new members and assist with retention activities to support studio profitability.
• Schedule appointments and follow up on leads and potential business opportunities.
• Promote marketing campaigns and special offers to leads and existing members.
• Manage leads using company software and execute daily outreach to maximize conversion.
• Collaborate with the Studio Manager to support a member-centric experience.
• Provide a friendly, engaging check-in process and address member inquiries professionally and with care.
• Build strong relationships with members and serve as a resource for their questions and concerns.
• Maintain a clean, welcoming, and well-organized studio environment.

Benefits

• Commission eligibility.
• Flexible work schedule.
• Free drop-in sessions.
• Career growth opportunities within the STRONG team.
• Comprehensive benefits plan, including medical, dental, vision, and 401(k), for full-time employees.
• Supportive leadership team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED