SALES ASSOCIATE - JEWLERY (FLEX)

NEXCOM•Green Landing, MD

About The Position

The Sales Associate is the face of the company, representing its brand and image while contributing to a customer-focused reputation. The role assists customers in identifying their needs and learning about the company’s products and services, sharing product information in an educational, insightful, and professional manner. The associate is expected to be positive, outgoing, and service-oriented. Responsibilities include engaging customers, maintaining the store’s appearance, supporting sales through product suggestions and upselling, processing transactions, completing paperwork and reconciliation, and handling merchandise and inventory processes. The role requires dependable attendance, accurate follow-through, teamwork, and flexibility to meet business needs. The position involves frequent movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. It may also involve occasional stooping, kneeling, crouching, climbing ladders, and lifting 25 pounds or more, up to 50 pounds in some departments. Work is typically indoors, though outdoor assignments may occur depending on location. Hours may include early mornings, evenings, weekends, and holidays.

Requirements

No experience required.
Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Ability to meet the stated physical demands, including standing for at least two consecutive hours and lifting at least 25 pounds and up to 50 pounds in some departments.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage customers and build connections by asking questions and listening to their needs.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships.
Maintain the appearance of the store.
Cross-sell and upsell products, know the store layout, and recommend current trends and promotions based on customers’ needs.
Learn product features and trends, and use company tools and technology to provide product knowledge and specifications.
Operate the point-of-sale system and process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash accurately.
Complete paperwork, reports, and reconciliation.
Complete inventory processes, check in merchandise, ensure accurate ticketing, and potentially participate in periodic inventories.
Adhere to the assigned work schedule and accurately follow through on work assignments.
Perform other duties as assigned.