SALES ASSOCIATE - JEWELRY (FLEX)

NEXCOM•Annapolis, MD

About The Position

The Sales Associate is the face of the company, representing its brand and helping build its reputation by serving customers and supporting their product needs. The role requires learning about merchandise and communicating product information in an educational, insightful, and professional manner. The associate should be positive, outgoing, and motivated to make a positive impact through customer service. Responsibilities include engaging customers, understanding their needs, sharing information about merchandise and promotions, maintaining the store’s appearance, supporting sales, operating the point-of-sale system, completing paperwork and inventory processes, and following assigned schedules. The work is typically performed indoors, though outdoor assignments may occur depending on location. The position involves frequent movement and standing, with occasional stooping, kneeling, crouching, or ladder climbing, and lifting items weighing at least 25 pounds and up to 50 pounds in some departments. Hours may include early mornings, evenings, weekends, and holidays.

Requirements

Basic knowledge of products and merchandise.
No experience required.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents, including safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic attitude, with a desire to provide outstanding service.
Ability to move, talk, hear, reach, grab, and stand for at least two consecutive hours.
Ability to occasionally stoop, kneel, crouch, and climb ladders.
Vision abilities including close vision, color vision, depth perception, and ability to adjust focus.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
Availability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.

Nice To Haves

Retail experience is preferred but not required.
High school graduate or equivalent is preferred.

Responsibilities

Proactively engage customers, build connections, ask questions, and listen to customer needs.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Provide premier customer service and build positive, inclusive, and respectful relationships while taking accountability for actions and outcomes.
Maintain the appearance of the store.
Cross-sell products and learn the store layout.
Recommend products, trends, and promotions based on individual customer needs, and upsell products.
Learn product features and use company tools and technology to provide customers with product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliation.
Complete merchandise inventory processes, ensure merchandise is properly checked in and ticketed, and participate in periodic inventories as needed.
Adhere to assigned work schedules and complete work assignments accurately and fully.
Perform other duties as assigned.