Sales Associate - Full Time

Trek•Tallahassee, FL

2d•Onsite

About The Position

Trek Sales Associates help advance the company’s mission by providing excellent hospitality and encouraging more people to ride bicycles. They guide customers through their needs, from arrival at the store to leaving with a bicycle, helping them accomplish cycling goals, maintain bicycle performance, and enjoy their rides. Associates develop sales and hospitality skills through training, role-playing, and on-the-job experience; learn about bicycles, components, apparel, and technology; and use Trek’s Guide Sales Process. When not assisting customers, they help with store operations, merchandising, inventory counts, bicycle assembly, and preparing customer bicycles for service.

Requirements

A positive, get-things-done attitude.
Desire to help change the world through bikes and work with like-minded teammates.
Desire to learn.

Responsibilities

Develop sales and hospitality skills through training, role-playing, and on-the-job experience.
Achieve individual monthly and annual sales targets; the stated annual target for full-time Sales Associates is at least $400,000 per fiscal year.
Learn about bicycles, components, apparel, and technology.
Participate in daily huddles and debriefs.
Use the Guide Sales Process to provide customers with excellent hospitality.
Follow up on quotes and lead-list communications.
Make decisions about customer care and doing what is right for customers.
Complete Trek University modules to maintain Guide Status and build knowledge of products, services, and procedures.
Complete assignments on the Daily Task List.
Maintain store merchandising standards, including product placement, price auditing, and restocking.
Complete weekly Cycle Counts.
Assemble or pre-assemble new bicycles.
Prepare customer bicycles for service by Service or Production Technicians.