Sales Associate Retail - On Call

San Manuel Band of Mission Indians•Las Vegas, NV

10d•Onsite

About The Position

The Retail Sales Associate is an outgoing, motivated team member who serves as an ambassador for the Palms Casino Resort and helps create memorable, high-quality guest experiences. The role focuses on guiding guests, providing product information, meeting their needs, and achieving sales goals in a dynamic retail environment. Associates sell fashion and gift shop merchandise, including pre-packaged alcoholic and non-alcoholic food and beverages, and support cashiering and store operations.

Requirements

Must be at least 21 years of age.
Ability to communicate effectively in English, both verbally and in writing.
Outstanding guest service skills.
Excellent verbal and interpersonal skills.
Ability to meet or exceed sales goals and excel in customer service standards.
Comfort exchanging names with customers.
Ability to maintain a positive, professional demeanor in a fast-paced environment.
Ability to use computers and calculators successfully.
Ability to perform basic mathematical calculations quickly and accurately, including addition, subtraction, multiplication, and division.
Ability to work well in a fast-paced, multitasking, detail-oriented environment.
Availability to work flexible hours as needed, including early mornings, overnights, evenings, weekends, and holidays.
Strength to frequently lift or move up to 10 pounds below or at waist level, and occasionally lift, move, or carry objects over 40 pounds below and at waist level with assistance.
Comfort with heights and climbing ladders.
Hearing sufficient to hear conversational levels in person and over the telephone.
Speech sufficient to be heard and understood in person, in front of groups, and over the telephone.
Mobility to safely move around a retail environment, walk, stoop, bend, kneel, and move merchandise.

Nice To Haves

At least 1 year of experience performing the same or similar job functions in a fashion store, preferably mid-level to luxury fashion.
Previous experience using suggestive up-selling techniques in a retail environment.
High school diploma or equivalent.

Responsibilities

Proactively sell merchandise by asking open-ended questions, offering suitable solutions, and pairing related items to enhance the guest experience.
Maintain knowledge and confidence in the store's products to sell fashion retail merchandise effectively.
Assist with selling gift shop merchandise, including pre-packaged alcoholic and non-alcoholic food and beverages, and process transactions accurately and efficiently.
Maintain appropriate merchandise stock levels and inform a supervisor of irregularities.
Greet guests enthusiastically, engage in friendly conversation, provide outstanding service, and educate guests about merchandise.
Maintain the cleanliness, sanitation, organization, and presentation of the gift shop, including straightening merchandise, dusting, and cleaning shelves.
Obtain the assigned bank and ensure the accuracy of contracted monies.
Accurately perform and record cash, credit card, Earned Rewards, and comp transactions through the Point of Sale System using proper procedures.
Document and assist with guest questions, requests, complaints, and problems.
Maintain the confidentiality of guest information and pertinent property data.
Remain knowledgeable about property features, services, and hours of operation.
Perform other duties as assigned.