Sales Associate Retail - On Call

Palms•Las Vegas, NV

8d•Onsite

About The Position

The Retail Sales Associate is an outgoing, motivated ambassador of the art of the industry who thrives in a highly interactive environment. The role guides, informs, and caters to guests to create memorable, best-in-class experiences while working toward high-performance goals. As a contributor to the Retail Department’s success, the associate uses selling skills and maintains a professional presence while championing the goals and priorities of Palms Casino Resort. The associate sells fashion and gift shop merchandise, including pre-packaged alcoholic and non-alcoholic food and beverages, and processes transactions through the Point of Sale system. The position also supports merchandise inventory and presentation, maintains a clean and organized shop, and responds to guest questions and concerns. The primary work environment is a climate-controlled retail setting inside a casino, where the employee may be exposed to fumes or airborne particles, including secondhand smoke. This on-call role requires flexible availability, including early mornings, overnights, evenings, weekends, and holidays.

Requirements

Minimum age of 21.
Ability to communicate effectively in English, both verbally and in writing.
Outstanding guest service skills and excellent verbal and interpersonal skills.
Ability to meet or exceed sales goals and customer service standards.
Comfort exchanging names with customers.
Ability to maintain a positive and professional demeanor in a fast-paced environment.
Ability to use computers and calculators successfully.
Ability to perform basic mathematical calculations quickly and accurately, including addition, subtraction, multiplication, and division.
Ability to work in a fast-paced, multitasking, detail-oriented environment.
Availability to work flexible hours as needed, including early mornings, overnights, evenings, weekends, and holidays.
Strength to frequently lift or move up to 10 pounds below or at waist level, and occasionally lift, move, or carry objects over 40 pounds below or at waist level with assistance.
Comfort with heights and climbing ladders.
Hearing sufficient to hear conversational levels in person and over the telephone.
Speech sufficient to be heard and understood in person, in front of groups, and over the telephone.
Mobility sufficient to safely move in a retail environment, walk, stoop, bend, kneel, and move merchandise.

Nice To Haves

At least one year of experience performing the same or similar job functions in a fashion store, preferably mid-level to luxury fashion.
Previous experience using suggestive upselling techniques in a retail environment.
High school diploma or equivalent.

Responsibilities

Proactively sell by asking open-ended questions, recommending solutions that meet or exceed guest needs, and pairing similar items to enhance the guest experience.
Maintain knowledge and confidence about store products to sell fashion retail merchandise effectively.
Assist with sales of gift shop merchandise, including pre-packaged alcoholic and non-alcoholic food and beverages, and cashier accurately and efficiently.
Maintain appropriate merchandise stock levels and inform a supervisor of stock irregularities.
Greet gift shop guests enthusiastically, engage in friendly conversation, and provide outstanding service while educating and informing guests.
Maintain cleanliness, sanitation, and organization of the gift shop, including straightening merchandise, dusting, cleaning shelves, and maintaining merchandise presentations.
Obtain the assigned bank and ensure the accuracy of contracted monies.
Perform and accurately record cash, credit card, Earned Rewards, and comp transactions in the Point of Sale system using proper procedures.
Document and assist with guest questions, requests, complaints, or problems.
Maintain the confidentiality of guest information and pertinent property data.
Remain knowledgeable about property features, services, and hours of operation.
Perform other duties as assigned.