Full Time - Sales Associate - Building Materials - Closing

Lowe's Companies, Inc. • Cary, NC

5d • Onsite

About The Position

As a Customer Service Associate in the Building Materials department, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with selecting and handling merchandise, and help ensure customer needs are met. Work is primarily focused on listening to customers, answering questions, and organizing merchandise. The role may also involve preparing department merchandise for customer needs, such as cutting and bundling wood or cutting drywall. Associates may cross-train in other store areas and occasionally travel to meetings, training, or neighboring stores. Work may take place indoors or outdoors in varying climates and may involve noise and moving or shaking equipment.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
• Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional customer service.
• Help customers locate, select, and handle merchandise.
• Down stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-train in other store areas to help provide customer service.
• Prepare merchandise based on customer needs, such as cutting and bundling wood or cutting drywall.
• Guide customers through shopping or checkout.
• Complete other duties as assigned.
• Travel occasionally to meetings, training, or neighboring stores if needed.

Benefits

• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed